Refund policy
Refund Policy
We want you to be happy with your purchase. If something isn't right, here's how our refund policy works.
Eligibility
You have 30 days from the date of delivery to request a refund or replacement for a defective, damaged, or incorrect item.
To get started, contact us at support@zorka.store with your order number and a description of the issue, along with a photo if applicable.
No Return Required
Due to the cost of return shipping relative to our product prices, we do not require you to send back defective, damaged, or incorrect items. Once your request is approved, we will issue a full refund or send a replacement, whichever you prefer (subject to availability), typically within 7 business days.
Non-Defective Returns / Change of Mind
If you simply changed your mind and the item is not defective, you may request a return within 14 days of delivery. The item must be unused and in its original packaging, and the customer is responsible for return shipping costs. Once we receive and inspect the item, we will refund its price. Original shipping charges are non-refundable.
Refund Method
Approved refunds are issued to your original payment method. Your bank or card provider may take an additional 5–10 business days to post the refund.
Non-Refundable Situations
We do not offer refunds for:
- Items damaged due to misuse
- Requests made after 30 days from delivery (14 days for change-of-mind returns)
- Orders where an incorrect shipping address was provided by the customer
- Orders that were delivered according to tracking but not received, if the address was entered correctly (please contact us first and we will help investigate)
If you have any questions about your order, contact us anytime at support@zorka.store.